This Refund Policy explains how wallet top-ups, bookings, and cancellations are handled for vendors using the FindBestStay API platform.
Wallet top-ups (whether made instantly online or approved from an offline bank transfer/UPI submission) add credit to your FindBestStay wallet for use against future bookings. Any payment gateway processing fee shown at the time of an online top-up is non-refundable, as it is charged by our payment partner, not FindBestStay.
Unused wallet balance is not eligible for a cash refund except at FindBestStay's discretion, or where required by applicable law. If you close your vendor account with a remaining balance, contact us to discuss available options.
Your wallet is debited automatically and immediately when a booking is created through the API, at the final price shown in that booking's response. This reflects that FindBestStay begins the process of securing real inventory with our travel partners as soon as a booking request is accepted.
Cancellation eligibility and any applicable cancellation fee depend on the fare, rate, or activity terms that applied at the time of booking, and on how far a booking has progressed (Pending, Ticketed, or Confirmed). Bookings already Ticketed or Confirmed with a supplier may be subject to that supplier's own cancellation terms in addition to FindBestStay's.
To request a cancellation, contact FindBestStay support with your Booking ID. If a refund is due, it is credited back to your FindBestStay wallet as a Credit Memo — refunds are not issued back to an original payment source.
If you believe a booking was charged incorrectly (for example, a price that does not match what the API returned at the time of booking), contact support with your Booking ID within a reasonable time of the charge. We will investigate and issue a Credit or Debit Memo to your wallet as appropriate, with the reason clearly recorded.
For any billing, cancellation, or refund query, reach us at info@findbeststay.com or via our Contact Us page. Customer Care: (011) 6929 6230.